About Us

Stephen Holcomb
President & Chief Executive Officer

Insurance veteran Steve Holcomb founded Full Capture Solutions in 2004 and currently serves as President and Chief Executive Officer. Steve started Full Capture Solutions to provide his peers in the insurance industry with a new technology that has a material impact on the management of total loss cost. Recognizing the transformative role that predictive analytics played in providing critical business intelligence for other industries, Steve saw an opportunity to use his depth of knowledge in insurance to transfer this technology into the insurance sector and adapt it to find the untapped intelligence buried in insurance companies' massive stores of data.

Steve has a long track record of being on the forefront of developing trends in the insurance industry. Prior to starting Full Capture, Steve was President of Trumbull Services, LLC. During his four-year tenure there, he was credited with transforming the company from an "up-and-comer" into a leading technology outsourcing provider in the insurance marketplace.

Steve has also served as Senior Vice President of Specialty Risk Services, Inc. - one of the largest third party administrators in the Property & Casualty claim industry - and as Staff Assistant to the Chairman of the Hartford Financial Services Group, as well as Division CFO positions at The Hartford.

Steve holds a Master of Business Administration degree from the University of Connecticut and a Bachelor of Science degree from Bentley College.

William Nadal
Senior Vice President
Chief Technology Officer

Bill brings 30 years experience in the domains of enterprise architecture, technical planning, component-based application development and consulting with over 20 years of focus in the insurance sector.

Prior to joining Full Capture, Bill was Chief Technology Officer for Herzum Software, where he was responsible for technical oversight and direction for Herzum Software Practices. Previously, Bill was Chief Enterprise Architect at Fireman's Fund Insurance Company. Bill also held management positions at Pacific Blue Cross where he led efforts in bringing real-time pharmacy drug claim adjudication for insureds and had oversight on the implementation of that system as an example of innovative early internet based services. He also designed and implemented the BlueLink® enrollment system.

In 1993, Bill founded and was chief technology officer at GCS, Inc., a company delivering consulting services and component-based systems in North America and the Middle East.

Bill has given several presentations for the Object Management Group (OMG), an industry based group supporting a number of technology standards going back to the early 1990s. He is co-author of the book on n-tier transactional processing approaches, VisualAge and Transaction Processing.

Bill earned his Masters of Business Administration and Bachelors of Arts degrees from California State University in Los Angeles, where he also taught a graduate-level course in corporate planning, strategy and goal analysis.

Junli Zhou, Ph.D.
Vice President
Data Sciences

Junli brings more than fifteen years of experience in the field of advanced data analytics to Full Capture Solutions. Prior to joining Full Capture, Junli was Vice President at Citicorp in New York City. At Citicorp, Junli applied advanced statistical methodologies (such as modeling and segmentation) to managing existing CitiCards customers through more targeted product offerings to achieve better profit margin and customer satisfaction and retention.

Prior to Citibank, Junli worked for Brann Data, a direct marketing analytics consulting firm, as an Associate Vice President. At Brann, Junli built direct marketing response models and conducted segmentation analysis to help various financial and retail industry clients better target new customers. Junli held other analytic modeling positions at Wells Fargo Bank, Prudential Insurance Company, Oxford Health Plans and Gibbs & Hill.

Junli earned a Doctor of Philosophy degree in Demography/Applied Statistics and a Masters of Arts degree in Sociology from Brown University, as well as a Bachelors of Arts degree in English from Hebei University in China. He has been a resident of the United States since 1983.

Steven Redd
Vice President – Business Development

Prior to joining Full Capture, Steve had a successful twenty-seven year career in Claims at The Travelers Companies, Inc. His most recent position was Vice President, Liability Technical Services, and he has also held leadership positions in environmental and liability major case claims operations.

Steve's accomplishments include the management of a subrogation program with annual recoveries approaching $300 million. His claims leadership role resulted in a significant improvement performance of liability and subrogation business lines dealing with strategies, operations, file quality, training and performance metrics. In his last several years at Travelers, Steve was the driver behind enhancing performance metrics linking to underwriting, loss prevention and reinsurance areas.

Steve was active on the Liability Subcommittee of the American Insurance Association, the leading property-casualty insurance trade organization, from 1997 to 2005, where he worked in evaluating liability, emerging trends and implementing strategies affecting loss costs. He was co-chair from 1999 to 2000, and chairperson from 2001 to 2003.

Steve earned a B.S. in Business Administration from the State University of New York at Buffalo.

Stephen Holcomb
President and CEO, Full Capture Solutions

Jon Anderson
Partner, Ignition Partners

Jon is a founding partner of Ignition. He invests in enterprise data and applications companies. In addition to Full Capture, Jon is currently a board director of MarketRange, Certus and N'Site Solutions. Jon is a former member of the board for Wildseed which was acquired by AOL.

Prior to Ignition, Jon spent nine years at Microsoft Corporation in several strategic roles, advising the company's executive management on overall business strategy, guiding such as key issues as enterprise licensing and pricing, financing and P&L management. Most recently he led a team responsible for development and execution of Microsoft's volume licensing programs, an $8 billion business, negotiations of licensing agreements with Microsoft's largest customers and the enhancement of core product business and licensing models and creation of business models for emerging products.

Jon also served as General Manager of Worldwide Business Strategy for Steve Ballmer and as Corporate Controller. Jon led the creation of the company's current P&L, measurement and competitive reporting systems. Jon led efforts that made changes to business models for core products that lead to multi billion dollar profit contributions. Jon led or was a core member of the teams leading company acquisitions including the company's first email product, Microsoft Mail, FoxPro, Visio and the company's proposed merger with Intuit.

Prior to joining Microsoft, Jon was a CPA and Senior Manager with Deloitte & Touche, where he served as an advisor to companies ranging from Fortune 500 corporations to new technology start-ups.

Jon attended the University of Oregon and received his degree in business administration from Central Washington University.

Bill Kaiser
Partner, Greylock Partners

Bill joined Greylock in 1986 after a seven-year career in sales and marketing with Hewlett Packard and Apollo Computer. He is a graduate of MIT with a bachelor's degree in electrical engineering and computer science and has an MBA from the Harvard Business School.

In addition to Full Capture Solutions, Bill is currently on the boards of Constant Contact, Red Hat and WildTangent.

He previously served on the boards of Alias Research (acquired by SGI), Avid Technology, CheckFree, Clarus, Course Technology (acquired by Thomson), Gateway Design Automation (acquired by Cadence), Mainspring Communications (acquired by IBM), MapInfo, Open Market (acquired by divine), Raptor Systems (acquired by Axent, now part of Symantec), Reflectent (acquired by Citrix), SightPath (acquired by Cisco), Spyglass (acquired by Open TV), Student Advantage and Tenth Planet (now part of Mattel).

John Zagula
Partner, Ignition Partners

John is a partner at Ignition. He invests in enterprise software and services as well as end-user/consumer-facing companies. In addition to Full Capture, John is a director on the board of Enclarity, Ice.com, N'Site Solutions, and Seamobile. He is a managing director of Qiming, Ignition's partner fund in China, and he also acts as Ignition observer on the board of MarketRange.

John is also the co-author (along with Rich Tong) of the bestselling, acclaimed book, "The Marketing Playbook."

Prior to Ignition, John spent over eight years at Microsoft in various senior marketing and strategy positions. As GM of Global Campaigns he was responsible for Microsoft's overall business-to-business communications across all business targets, products and offerings. In previous positions he was responsible for the development of the Microsoft Office brand and marketing the desktop and server applications product lines. He contributed to the original competitive wins of Word and Excel and the re-positioning of desktop applications into Office. This included the launches of every version of Office and all of its component applications and its growth from a $50 MM to a nearly $10 billion business and from 20% to 85% market share.

John's other contributions and responsibilities at Microsoft included the company's most successful online marketing campaigns; its first use of internet banners and email; the establishment of a database marketing practice; and an ongoing marketing and business strategy training curriculum.

Before Microsoft, John was a marketing manager at American Express in International Business Development, Customer Acquisition and Retention. John was also an associate at International Data Corporation where he wrote the first industry whitepaper on the Desktop Publishing Industry.

John holds a Masters in International Economics and Monetary Theory from the Fletcher School (Harvard/Tufts), a BA (magna cum laude) from Marquette University, and was a Fulbright Scholar at Universität zu Köln.